Why We Price by Home Size;

Our pricing is based on your home’s total size — not just the specific areas you choose to have cleaned.

For example, if your home is a 5-bedroom, 2-bathroom property but you only request cleaning for 3 bedrooms and 1 bathroom, the service will still be priced as a 5-bedroom, 2-bathroom home.

 

This is because larger homes typically include more shared spaces such as kitchens, living areas, and hallways, which naturally require more time and care. Pricing by home size allows us to provide fair and consistent quotes, cover materials and travel costs, and ensure every clean receives the time and attention it deserves.

 

Deep Clean Deposits;

A 50% deposit is required by 6:00 pm on the day of booking to secure your spot.

This deposit will be deducted from your final invoice.

 

- If cancelled more than 48 hours before the scheduled time, 50% of the deposit will be refunded.

- If cancelled within 48 hours, the deposit is non-refundable.

 

End-of-Lease Deposits;

A deposit equal to two hours of work ($200) is required at the time of booking.

 

- If cancelled more than 48 hours before the scheduled time, 50% of the deposit will be refunded.

- If cancelled within 48 hours, the deposit is non-refundable.

 

Payment Terms;

- General cleans: Cash or bank transfer — due within 3 days after the service is completed.

- Deep cleans: Bank transfer — due within 24 hours after the service is completed.

- End-of-lease cleans: Bank transfer — due within 24 hours after the service is completed.

 

Late Fees;

A 10% late fee will be applied every 3 days an invoice remains unpaid after the due date.

Travel Fees;

- Within Wagga Wagga: No travel fee.

- Surrounding areas: A small travel fee of $0.50 per km (round trip) applies.

 

Satisfaction Guarantee;

If you are unhappy with your clean, you must notify us by 6:00 pm on the same day the service was completed.

We will always return to fix any mistakes or missed areas at no additional charge.

Payment is to be made in full after we have addressed and rectified any issues.

If you choose to correct any issues yourself or by another cleaner, full payment for the original service will still be required.

 

Furniture Policy;

Please ensure benches and vanities are clear - we are not responsible for organising, decluttering or moving belongings.

For safety and liability reasons, we do not move furniture of any kind.

If you would like the areas behind or beneath large furniture cleaned, please ensure these items are moved prior to our arrival.

 

Property Condition and Photo Policy;

To protect both our clients and our staff, we take before-and-after photos of the property, focusing on existing damage or areas of concern prior to cleaning.

This is done solely to document the condition of the property and to ensure that no additional damage occurs during the cleaning process