Why We Price by Home Size;

Our pricing is based on your home’s total size — not just the specific areas you choose to have cleaned.

For example, if your home is a 5-bedroom, 2-bathroom property but you only request cleaning for 3 bedrooms and 1 bathroom, the service will still be priced as a 5-bedroom, 2-bathroom home.

 

This is because larger homes typically include more shared spaces such as kitchens, living areas, and hallways, which naturally require more time and care. Pricing by home size allows us to provide fair and consistent quotes, cover materials and travel costs, and ensure every clean receives the time and attention it deserves.

 

 

 

Deposits & Payments

 

 

• A 50% deposit is required on the same day a booking is confirmed.
• Remaining balance is due on the day of service.
• Services will not proceed if the deposit has not been paid.

 

 

 

Cancellation & Rescheduling

 

 

• Cancellations or reschedules within 48 hours of your appointment may incur a cancellation fee.
• Missed appointments or failure to provide access may be charged up to 50% of the service fee.

 

 

 

Late Fees

 

 

• Late payments may incur a fee.
• If payment is not made on the day of service, future bookings may be paused until the balance is paid.

 

 

 

Travel Fees

 

 

• Additional travel fees may apply for locations outside our standard service area.
• Fees are confirmed at the time of booking.

 

 

 

Property Condition

 

 

• Homes must be in a safe and reasonable condition for cleaners to work in.
• Excessive clutter or unsafe conditions may affect the final result or require extra charges.

 

 

 

Furniture Policy

 

 

• We do not move heavy furniture (e.g., beds, couches, large shelving units).
• Light items may be moved where safe and appropriate.

 

 

 

Floors & Surfaces Policy

 

 

• We clean all floors and surfaces using products designed to be safe and appropriate for each material.
• Clients must notify us of any delicate or specialty surfaces prior to the clean.

 

 

 

Satisfaction Guarantee

 

 

• If you are not satisfied with your clean, notify us within 24 hours.
• We will return to address any missed areas where reasonable.
• Does not apply to issues caused by unsafe or excessively cluttered home conditions.

 

 

 

Property Access

 

 

• Clients must ensure we have safe and timely access to the property.
• Lockboxes, unlocked doors, or someone being home are all acceptable — as agreed at booking.
• Failure to provide access may result in a cancellation fee.

 

 

 

 

 

Pets

 

 

• Pets remain the full responsibility of the owner at all times.
• We are not liable for pet safety, supervision, or behaviour during the clean.
• Pets should be secured or managed appropriately for a safe cleaning environment.

 

 

 

 

 

Social Media

 

 

• By booking with K&T Pro Cleaning, you consent to before-and-after photos of cleaned areas being used on our social media.
• No identifiable information, personal items, or documents will ever be shown.
• Only the cleaning results are photographed.

 

 

 

 

 

Biohazard & Hazardous Conditions

 

 

• We do not clean any area containing biohazards, including animal or human waste.
• We do not clean pest infestations or unsafe/unsanitary conditions.
• If biohazards or unsafe conditions are found upon arrival, the clean may be refused and 50% of the service fee may be charged.

 

 

 

 

 

Weather & Safety

 

 

• We may reschedule a service due to severe weather, unsafe driving conditions, or anything affecting cleaner safety.
• Clients will be notified as early as possible if rescheduling is required.